FAQs

Where is your store located?
We are located in 9303 Brock Avenue, Downey, CA, 90240, United States

What is Kelkite’s Return Policy?

At Kelkite, items can be returned within 14 days of delivery, provided they are unused, unworn, and in their original packaging with all tags attached. Proof of purchase is required for all returns. Please note that certain items, such as used or clearance items marked as "Final Sale," cannot be returned.

How do I process a return?
To initiate a return, please contact us at support@kelkite.shop for further assistance.

Will I receive a confirmation email when my order is submitted online?
After completing your order, you will automatically receive a confirmation email acknowledging its receipt.

How long does shipping take? 

All orders are processed within 1 to 2 business days. Standard delivery within the United States typically takes approximately 8 to 14 business days after dispatch. Delivery times may vary due to factors such as courier delays or weather conditions.

How can I track my order? 

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier details. You can use this information to monitor the status of your delivery.

What payment methods do you accept? 

Kelkite accepts various payment methods, including major credit and debit cards, as well as popular digital wallets. Please refer to the checkout page for a complete list of accepted payment options.

Any product exclusions or restrictions?
All sales on products are final. Please check the product title for any disclaimers indicating if the item is on sale.

How can I contact customer support? 

For any inquiries or assistance, you can reach our customer support team via email at support@kelkite.shop or by phone at +447456437327. Our business hours are Monday to Friday from 10:00 AM to 5:00 PM.

For Further assistance contact Us

Business Name: KELKITE
Business Hours: 10 am to 5 pm
Business Days: Monday to Friday
Chat Support: 24/7
Support Mail: support@kelkite.shop
Business Contact: +447456437327
Business Address: 9303 Brock Avenue, Downey, CA, 90240, United States